Services you need, quality you expect.
Processes
We understand that navigating the restoration process can feel overwhelming, especially during a stressful time. That’s why we’ve created a collection of helpful materials to guide you through what to expect and your role in the process.
Please find the links below to important documents and resources. We highly recommend starting with the Customer’s Right to Know and Talking Points to get a clear overview. If you have any questions at all—whether it’s about the paperwork or the work being done at your property—our team is just a phone call away.
- Welcome Letter
- First Steps
- Customer Right to Know
- Talking Points
- Work Authorization – Mitigation
- Work Authorization – Contents
- Customer Communication – Restoration of Property
- Notice of Special Handling
- Refusal of Recommendation – Release of Liability
- Pacific Restore Work Contract
- Survey
- Disposal Log
